Carriers Tricking Customers Into Upgrading With Crappy Service?

January 6, 2009

(2 votes, average: 3.50 out of 5)

Loading ...

Are the big telecoms punishing their customers for failing to upgrade to next generation services? Ed Gubbins of Telephony Online details the tactics that some carriers may be using to get customers to upgrade.

Gubbins claims that Verizon may be neglecting DSL as it rolls out fiber. That Qwest DSL customers may be receiving interference from the new Fiber-To-The-Node (FTTN) network and that a best way to resolve the issue is to upgrade to FTTN. And that AT&T may be favoring the 3G wireless network over 2G and may also be pushing users on to U-Verse as a way of resolving issues with DSL.

While Mr. Gubbins doesn’t have any hard proof, the allegations are interesting and worth keeping tabs on. Carriers certainly can’t afford to build out new networks if customers don’t switch to the newer services. If old services cost less, why switch? Unless the older service suddenly stops working as expected. He makes a good point.

Written by Todd · Filed Under Business, Telecom